Thank you for shopping at DWL Online. We value your satisfaction and strive to provide a transparent and hassle-free refund process. Please review our Refund Policy carefully to understand your rights and responsibilities.
**1. Refund Eligibility**
1.1 **30-Day Return Period:** We offer a 30-day return policy, starting from the date you receive your item. To be eligible for a refund, your item must meet the following criteria:
– It must be in the same condition as when you received it.
– The item should be unworn or unused.
– All original tags must be attached.
– The item must be returned in its original packaging.
– You must provide the receipt or proof of purchase.
**2. Initiating a Refund**
2.1 **Contact Us:** To start a refund process, please contact our dedicated customer support team at [esta.richardetim@gmail.com]. Please include your order number and a detailed reason for the refund request.
2.2 **Return Address:** Once your refund request is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that returns sent without prior authorization will not be accepted.
2.3 **International Returns:** For customers residing outside Nigeria, please be aware that shipping times for returns may vary, and it may take longer than expected to receive your refund.
**3. Damages and Issues**
3.1 **Inspection Upon Receipt:** We strongly encourage you to inspect your order immediately upon receipt. If you discover that an item is defective, damaged, or if you have received the wrong item, please contact us promptly. Our team will evaluate the issue and work to make it right for you.
**4. Non-Returnable Items**
4.1 **Exceptions:** Certain types of items cannot be returned, including:
– Perishable goods such as food, flowers, or plants.
– Custom products, such as special orders or personalized items.
– Personal care goods, like beauty products.
– Hazardous materials, flammable liquids, or gases.
If you have questions or concerns about the return eligibility of a specific item, please get in touch with our customer support team for clarification.
**5. Sale Items and Gift Cards**
5.1 **No Returns:** Unfortunately, we cannot accept returns on sale items or gift cards. All sales of sale items and gift cards are final.
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**6. Refund Process**
6.1 **Notification:** We will notify you once we receive and inspect your return to inform you of whether the refund has been approved or not.
6.2 **Refund Timeline:** If your refund is approved, it will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund to your account.
**7. Contact Us**
7.1 **Questions or Concerns:** If more than 15 business days have passed since we approved your return and you haven’t received your refund, please don’t hesitate to contact us at [info@DWL.online]. Our customer support team is here to assist you with any refund-related inquiries.
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Thank you for choosing DWL Online. We are committed to providing you with a seamless and enjoyable shopping experience, and we hope this Refund Policy helps you understand our refund process clearly. If you have any questions or concerns, please reach out to our customer support team.
**7. Payment and Billing Terms:**
**DWL – Payment and Billing Terms**
For your convenience, we extend various payment methods and elucidate clear billing information for your purchases.
**1. Accepted Payment Methods:**
We accommodate payment methods such as credit cards and PayPal. Ensuring precise billing information expedites order processing.
**2. Currency and Currency Conversion:**
All prices are displayed in [Currency]. Currency conversion fees may be applicable if your payment method employs an alternative currency.
**8. International Shipping and Duties:**
**DWL – International Shipping and Duties**
For our international customers, we endeavor to provide utmost transparency regarding shipping and duties.
**1. Duties and Taxes:**
Duties and taxes for international orders will be automatically included at checkout, unless otherwise mandated by the importing country’s regulations. It is essential to acquaint yourself with your country’s import policies.
**2. Return Expenses:**
DWL does not assume responsibility for return expenses. All costs linked to returning items, including delivery fees, are the responsibility of the customer initiating the return.
